What are your opening hours?
We are open Monday – Friday 9am - 5pm and Saturday 9am – 2pm. We have extended opening hours in December Saturday 9am - 3pm and Sunday 10.00am - 2.00pm.
Is parking available?
Our shop is located in Charles Street, Launceston. Street parking is available free of charge in our area. Our driveway is adjacent to the shop building and can be used if available.
Do you have wheelchair & pram access?
Yes. We can cater for wheelchairs and prams. Speak to our staff so we can arrange access.
What are you shipping charges?
For most orders there is a flat fee of $15.00 for delivery. For items that are deemed bulky or weigh more than 5kg, you will be contacted via email with the fee.
Can I collect my order?
Absolutely! Once your order is complete, fill in the ‘Shipping estimate’ box and an option for ‘Pick up in Store’ will appear. You will receive an email confirmation when your order is ready for collection from our shop during opening hours.
How will my order arrive?
For Tasmanian deliveries we use local couriers that operate in your area. For mainland deliveries we use Aramex Couriers or Australia Post.
Can I track my order?
Yes. For Tasmanian customers you will receive a confirmation email when your order has been collected by the courier. For mainland customers Fastway Couriers have a tracking number for your convenience.
What are your ordering and payment options?
Online is the quickest and most efficient way to order your items.
We accept Visa, Mastercard or Afterpay for online payments.
You can also direct debit and orders will be released when the payment is received. If you email us a copy of the bank transfer receipt we will arrange delivery the next business day.
If you prefer to email your order, please send to firstname.lastname@example.org
For phone orders you can call us during business hours Monday to Friday.
All prices are in Australian dollars and include GST
Do you have purchase order options?
Yes. We accept purchase orders from approved hospitals, schools and other Australian government organisations. You can email your order to email@example.com or call us on 03 6334 9996 and it will be processed and sent out with an invoice for payment to be made 14 days from the invoice date.
What is your return policy?
Please refer to our Refunds & Returns section found at the bottom of our Home page.
Are my personal details safe?
Yes. We encrypt our order pages (where you tell us your Credit Card details) with 128 bit SSL encryption - the highest available. This ensures that your data remains safe and secure.
While we need your credit card details to process your order, we do not store them once the order has been placed. This is in line with Australian Banking Policies and Procedures and in line with PCI guidelines.
Is all the stock shown on your website available?
Yes. We endeavour to keep our website up to date, however on rare occasions an item may be unavailable. We will contact you if this occurs as soon as possible.
Do you have gift vouchers?
Yes we have gift vouchers in store only. Drop in or call us to arrange.
Do you gift wrap?
Yes we do. Please add a request in the notes section of your order. We do not wrap over-sized or bulky items.
What is your shoplifting policy?
We do not tolerate shoplifting. All shoplifters will be reported to the police and charged.
If you enter our store and we suspect you have stolen from us, we reserve the right to search you and your property.