Shipping Australia Wide – Deliveries
We can deliver to a physical address and to post office boxes via Australia Post.
We currently use Australia Post and local Tasmanian couriers for all shipping, which means our customers can rest assured of prompt professional delivery of their purchase.
All parcels sent to our customers on Mainland Australia can be tracked Australia Post. All mainland orders are issued a consignment number for ease of tracking your order. Please add your email to your order for tracking number.
If you do not receive your parcel within a reasonable delivery time, please contact us.
Large orders and bulky items over 5kg and deliveries to remote areas may incur an additional shipping charge, we will contact you if your order is over the 5kg limit and has additional shipping charges. Some items will include extra freight charge at check out.
In store pick up. Order online and collect from the Little Wishes toys & gifts shop, we are located at 256 Charles Street Launceston Tasmania.
We charge $15.00 flat rate shipping on all orders, except for Excluded items. Excluded items are charged on a product by product basis based on the total weight of the product and the destination postcode.
We endeavour to pack and ship all orders within 2 business days, with most orders being shipped within 24 hours of the order being received.
Please ensure that your delivery address is complete and correct. If a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee. The re-delivery fee will need to be paid for before shipping. You will be contacted by phone or email regarding this.
We do not provide any shipping time frame guarantees and strongly recommend that customers place their orders well before the products are needed, particularly over peak seasons. We will not provide a refund if a parcel missed the deadline for when you required it by. The only exception to this is if your parcel is marked as lost or stolen by the courier.
Pickups from our shop in Launceston, Tasmania are possible between 9am and 5pm business days and 9am to 2pm Saturdays. You will receive an email confirming when your order is ready for collection.
To reduce our footprint, we reuse and recycle boxes whenever possible for the packing of orders.
The expected delivery times in the table below are those provided by our chosen shipping company. They are estimates only and Little Wishes toys & gifts cannot guarantee any delivery time once your parcel has been dispatched. Tracking Numbers are provided in the Shipping Confirmation email which is sent once your order has been dispatched.
Flat Rate Delivery is not available for items or parcels that exceed certain weights or dimensions. If you have selected one of these items, we will contact you with the applicable shipping charge.
If an order is returned to us due to customer error (such as incorrect address details entered), any attempted re-delivery will be charged at the full applicable rate. This includes any orders which originally qualified for free shipping. Payment of said delivery fee will be required before the order is re-delivered.
Little Wishes toys & gifts is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are currently in stock and that pricing is true and correct, however in the event that an ordered item is not available or we are unable to fulfill your order as confirmed, we will notify you within 24 hours to arrange an agreeable alternative item, a back order or a refund.
Little Wishes toys & gifts only delivers products within Australia. All orders will be processed and dispatched within 48 hours to our customers.